Widerrufsrecht
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fresconaturalshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fresconaturalshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fresconaturalshop@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fresconaturalshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fresconaturalshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fresconaturalshop@gmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at fresconaturalshop@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at fresconaturalshop@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at fresconaturalshop@gmail.com.
Informativa Resi e Rimborsi
per Fresco Natural Bar
1. Premessa
La presente Informativa Resi e Rimborsi disciplina le modalità di gestione dei resi, delle sostituzioni e dei rimborsi relativi agli acquisti effettuati tramite il sito ufficiale di Fresco Natural Bar.
Effettuando un ordine, il cliente accetta integralmente le condizioni riportate nella presente policy.
2. Prodotti alimentari e diritto di recesso
Ai sensi dell’art. 59 del D.Lgs. 206/2005 (Codice del Consumo), il diritto di recesso è escluso per:
- prodotti alimentari freschi;
- prodotti deperibili;
- prodotti confezionati su misura o personalizzati;
- prodotti che, per motivi igienico-sanitari, non possono essere restituiti una volta aperti o consegnati.
Per tali categorie non è quindi possibile effettuare resi dopo la consegna, salvo il caso di prodotto danneggiato, difettoso o non conforme.
3. Prodotti danneggiati, errati o mancanti
Il cliente è tenuto a verificare l’integrità dell’ordine al momento della consegna.
Nel caso in cui il cliente riceva:
- prodotti danneggiati;
- prodotti non conformi all’ordine effettuato;
- prodotti mancanti;
- prodotti alterati o non idonei al consumo,
dovrà contattare il servizio clienti entro 24 ore dalla consegna inviando:
- numero dell’ordine;
- descrizione dettagliata del problema;
- documentazione fotografica chiara del prodotto e dell’imballaggio.
Contatti Fresco Natural Bar
4. Valutazione della richiesta
Una volta ricevuta la segnalazione, Fresco Natural Bar provvederà a verificare il reclamo e, qualora la richiesta venga ritenuta fondata, potrà procedere alternativamente con:
- sostituzione del prodotto;
- emissione di un buono acquisto;
- rimborso totale o parziale dell’importo pagato.
L’azienda si riserva il diritto di richiedere ulteriori informazioni utili alla valutazione del reclamo.
5. Modalità di rimborso
Gli eventuali rimborsi saranno effettuati tramite lo stesso metodo di pagamento utilizzato per l’acquisto, salvo diverso accordo con il cliente.
I tempi di accredito possono variare in base:
- all’istituto bancario;
- al circuito di pagamento utilizzato;
- ai tempi tecnici delle piattaforme di pagamento.
6. Consegne e responsabilità
Le tempistiche di consegna indicate sul sito sono da considerarsi indicative e non vincolanti.
Fresco Natural Bar non potrà essere ritenuta responsabile per ritardi imputabili a:
- corrieri;
- condizioni meteorologiche;
- eventi straordinari o cause di forza maggiore;
- indirizzi errati forniti dal cliente.
7. Contatti assistenza
Per qualsiasi richiesta relativa a resi, reclami o rimborsi è possibile contattare il servizio clienti tramite il sito ufficiale:
Servizio Clienti Fresco Natural Bar
8. Modifiche alla presente policy
Fresco Natural Bar si riserva il diritto di modificare o aggiornare la presente Informativa in qualsiasi momento. Le modifiche avranno efficacia dalla data di pubblicazione sul sito.