Returns and Refunds Policy

Last updated: July 8, 2026

FRESCO sells juices, fresh juices and fresh boxes that depend on correct storage and refrigerated shipping. For this reason, returns and refunds are handled with a clear procedure consistent with the nature of the products.

Fresh products and withdrawal rights

Under art. 59 of the Italian Consumer Code, withdrawal rights may be excluded for goods that risk deteriorating or expiring rapidly and for sealed goods that, once opened, are not suitable for return for hygiene or health protection reasons.

For fresh, refrigerated or perishable products purchased from FRESCO, returns for a simple change of mind are normally not applicable after shipment or delivery.

When you can request support

You can contact us if the product arrives damaged, incorrect, incomplete, non-compliant with the order or with an evident issue related to refrigerated transport.

What to send

To help us resolve quickly, send the order number, photos of the outer packaging, photos of the received products and a short description of the issue.

Possible solutions

After reviewing the report, we may offer a replacement, a new shipment, store credit or a partial or total refund depending on the specific case.

Storage

Products must be kept refrigerated. Sealed products can be stored for up to 90 days, always according to the date shown on the label.